The Seller guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
The withdrawal period that the law allows the consumer to return your order if he is not satisfied is 14 calendar days from the day the customer receives your order.
If the consumer wishes to return his order, he must notify it in writing to firstname.lastname@example.org indicating the purchase code. From that moment, the seller will contact the customer to carry out the necessary procedures.
Emails sent after the deadline set out above will not be taken into account.
In the event that the return is for reasons of responsibility of the seller (the product is damaged, not coinciding with what I bought, it is not as described on the website www.moncreacions.com) the seller will assume the costs associated with the refund and will be the one in charge of collecting the product / s and exchanging them for others or preceding the refund of the amount.
In the event that the return is for reasons over which the seller is not responsible or has no control (I do not like it, I have thought better and I do not want it, I have already been given one or an error in the purchase by the user) the customer will be responsible for making the return of the products and who will bear the costs of the return.
The deadline for making the return will be a maximum of 14 calendar days after receipt of the products. At all times it is understood that the product is in perfect condition and with all its packaging. Once the products have been received, the Seller will reimburse the customer all payments received, except shipping costs, within a period not exceeding 14 calendar days and using the same means of payment that the customer used for the transaction of his purchase.